Call Management via the Cisco Business Edition 6000 Solution

We are introducing the Cisco BE 6000 Solution for Cisco Call Manager. We support you in understanding unified communication solutions through a series of accessible and synthetic articles.

The Cisco Business Edition 6000 the solution offers several enterprise call management modes.

Call processing by the Cisco BE 6000 solution

The solution allows all types of call processing required within a company

·         Advanced phone features (unified messaging, chat and presence, contact center, extended video, web conferencing, attendant console, high availability)

·         All the features of ToIP

·         Voice mail and pre-hook

·         Integrated productivity applications

·         A complete portfolio of Cisco IP Phones to meet all the needs of SMBs

·         Unique and common management solution

·         A solution including switching, VPN, security, data routing

·         Cisco BE 6000 solution call management

Advanced IP convergence features

·         Video Telephony on the workstation

·         SIP trunk

·         802.11n WiFi integration

·         SoftPhone

·         Worker TV

·         Integrated voicemail

·         XML Services Support on IP Phones

·         Interactive voice server

·         Unique number

·         Click to Call

·         Integration with the company directory

·         Wireless mobility with wifi terminals and  or dual-mode

And all the traditional telephony features

·         Occupancy transfer, no answer and mandatory

·         Do not disturb

·         Supports double calling per line

·         Call waiting, parking, and call transfer

·         Grouping of calls, interception of calls

·         Display name and number of the caller

·         Intercom, Supervision

·         Waiting Music, Night Service

·         Conference

·         Internal  External Differentiation of Ringing

·         Missed, transmitted and received calls journal

·         Recording conversations

How to access your voicemail

Unified communication at the heart of all trading, processes is saving time in productivity and working comfort. It is thus possible to consult his voicemail from the following access modes

From your landline

Visual Voicemail makes it possible to navigate graphically in the interface to ask posted messages at any time.

From the unified client

The Cisco Jabber client or Lotus Sametime or Lync are all ways to access his voice messages.

From the email client Email

Email clients can be used to view voice messages, but also to classify and archive them. The transfer is done by the IMAP client or by RSS feed. In this case, the Business Edition 6000 solution ensures homogeneity between text and voice messages, an undeniable advantage in many cases, and a substantial gain in productivity for employees.

In mobility

Mobility situations are not left out. It is, of course, possible to consult your voicemail messages from your mobile via the Personal Communications Assistant (PCA) web portal, or the Unified Messaging web portal or the Jabber Client.

The contact center

UCCX Contact Center Can Manage Up to 100 Agents on Cisco Business Edition 6000 Solution

Interaction routing processing

The UCCX Contact Center provides skills and priority management, business information, and conditional routing.

Integrated Voice Services

Integrated Voice Services, DTMF, ASR & TTS, Database Access, Web Services, and Voice XML.

Supervision

Real-time management is assured, and the logs are customizable. Ability to manage multimedia, automation, exports and extension to Business Intelligence tools!

Coupling Computer Telephony

The CTI interface is native and ready to use. The UCCX Contact Center enables automation, CRM integration, API management, or the use of the Cisco IP Phone Agent.

Also Read: Glassdoor VMware

How to become a Field Engineer

Field technicians are specialists who provide services to clients and are generally field workers, that is, sites owned by the client and not the company in which they work. Its location can vary from different production facilities and plants to oil fields. The work of field engineers is not defined by specific skills, since they do not work in your company's office. On the site, they act as service representatives who oversee the operation, installation of equipment, maintenance and repair of existing equipment and general technical operations at a specific location.

Approval as a field engineer:

The pedagogical qualification for field engineer is an engineering degree in subjects such as civil engineering, information science, electronics, public services and computer programming at a recognized university.

Required field engineer skills:

Field technicians must have excellent analytical, problem-solving skills and communication skills that are essential to the profession.

You must be able to handle stress and work under high pressure or in challenging environments.

They must have a high degree of mobility and be able to adapt to partially inadequate living conditions.

Applicants must also be creative and able to solve a variety of unforeseen problems that occur in the course of a project.

How to become a Field Engineer:

Candidates who want to become field technicians should perform the following steps.

Upon completion of the 12th grade, interested students must choose a bachelor's and engineer's degree in subjects such as construction, information science, electronics, public service, and computer programming. Admission to these courses based on the entrance exam and the results of all bachelor or state examinations. There are many colleges/universities offering courses for this profession. Most positions require an academic degree, but the discipline depends on the type of job and the responsibilities involved.

Job description for the Field Engineer

The tasks of a Field Engineer are highly specialized for the profession. They need to know the company's technological services and machines as well as the company's specific mechanisms, as much of the work requires the installation, replacement or maintenance of these machines. A field technician has a mobile job, which means that the person often travels to different places to identify weaknesses in the mechanisms used throughout the organization. Report this to an administrator

Field Technician Tasks:

·         Technical support for projects that include the design, installation, maintenance, testing, evaluation, and operation of systems.

·         Analyze system requirements, capacity, costs, and customer requirements to determine project recommendations.

·         Review equipment, instruments, products

·          Design, implement, maintain and improve instruments, electronic components, devices or systems.

·         Provide technical, operational and administrative information and solutions to technical issues for customers and employees.

Field service engineer Jobs? After completing the course, you will have many career opportunities in different areas. Field technicians work both on land and at sea, are very physical and have sophisticated schedules. You can also work in different locations and environments if you have more experience. There is also an excellent opportunity to work on your own.

Salary as a field engineer:

The initial monthly income of a field engineer is on average, between 20,000 and 30,000 rupees. However, the number may vary from one company to another and from one place to another. Other factors influence this, such as the company and the profile/reputation, academic records of candidates, salary developments in the market and other similar ones. You can also earn more by earning work experience over time.