We
are introducing the Cisco BE 6000 Solution for Cisco Call Manager. We
support you in understanding unified communication solutions through a series
of accessible and synthetic articles.
The Cisco Business Edition 6000
the solution offers several enterprise call management modes.
Call processing by
the Cisco BE 6000 solution
The solution allows all types of
call processing required within a company
·
Advanced
phone features (unified messaging, chat and presence, contact center, extended
video, web conferencing, attendant console, high availability)
·
All the
features of ToIP
·
Voice mail
and pre-hook
·
Integrated
productivity applications
·
A complete
portfolio of Cisco IP Phones to meet all the needs of SMBs
·
Unique and
common management solution
·
A solution
including switching, VPN, security, data routing
·
Cisco BE
6000 solution call management
Advanced IP convergence features
·
Video
Telephony on the workstation
·
SIP trunk
·
802.11n
WiFi integration
·
SoftPhone
·
Worker TV
·
Integrated
voicemail
·
XML
Services Support on IP Phones
·
Interactive
voice server
·
Unique
number
·
Click to
Call
·
Integration
with the company directory
·
Wireless
mobility with wifi terminals and or dual-mode
And all the traditional telephony
features
·
Occupancy
transfer, no answer and mandatory
·
Do not
disturb
·
Supports double
calling per line
·
Call
waiting, parking, and call transfer
·
Grouping of
calls, interception of calls
·
Display
name and number of the caller
·
Intercom,
Supervision
·
Waiting
Music, Night Service
·
Conference
·
Internal
External Differentiation of Ringing
·
Missed,
transmitted and received calls journal
·
Recording
conversations
How to access
your voicemail
Unified communication at the heart
of all trading, processes is saving time in productivity and working comfort. It
is thus possible to consult his voicemail from the following access modes
From your landline
Visual Voicemail makes it possible
to navigate graphically in the interface to ask posted messages at any time.
From the unified client
The Cisco Jabber client or Lotus
Sametime or Lync are all ways to access his voice messages.
From the email client Email
Email clients can be used to view
voice messages, but also to classify and archive them. The transfer is done by
the IMAP client or by RSS feed. In this case, the Business Edition 6000
solution ensures homogeneity between text and voice messages, an undeniable
advantage in many cases, and a substantial gain in productivity for employees.
In mobility
Mobility situations are not left
out. It is, of course, possible to consult your voicemail messages from your
mobile via the Personal Communications Assistant (PCA) web portal, or the
Unified Messaging web portal or the Jabber Client.
The contact center
UCCX Contact Center Can Manage Up
to 100 Agents on Cisco Business Edition 6000 Solution
Interaction routing processing
The UCCX Contact Center provides
skills and priority management, business information, and conditional routing.
Integrated Voice Services
Integrated Voice Services, DTMF,
ASR & TTS, Database Access, Web Services, and Voice XML.
Supervision
Real-time management is assured,
and the logs are customizable. Ability to manage multimedia, automation, exports
and extension to Business Intelligence tools!
Coupling Computer Telephony
The CTI interface is native and
ready to use. The UCCX Contact Center enables automation, CRM integration, API
management, or the use of the Cisco IP Phone Agent.
Also Read: Glassdoor VMware
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